What does '99.9% SLA' actually mean for an MLM?

99.9% allows 8.7 hours per year of acceptable downtime. For an MLM, the painful number is downtime DURING a payout cycle, where impact compounds; a 4-hour outage during a Friday-evening commission run costs more in distributor trust than a 4-hour outage on a Tuesday morning would. Always ask for trailing-12-month actual uptime delivery (not just stated SLA), a public status page, and a sample post-mortem from the past 18 months. CloudMLM Software's trailing-12 sits at 99.97%; Business MLM Software around 99.93%; both clear the 99.9% commitment with margin. Vendors who can't share actual uptime data either haven't tracked it or don't want you to see it.